Dive deep into your customer feedback. Uncover trends, analyze sentiment, and gain actionable intelligence to enhance your products, services, and overall experience.
Explore PlansYour reviews contain a wealth of information. Our Customer Intelligence tools help you transform raw feedback into strategic insights that fuel business growth.
Automatically analyze review text to understand the sentiment (positive, negative, neutral) and identify recurring topics or keywords mentioned by your customers.
Monitor your key reputation metrics, including average star rating, review volume, and response rates. Visualize trends to understand your performance trajectory.
Create custom reports for internal stakeholders or export your review data for deeper analysis in your own BI tools. Share insights across your organization easily.
Reduction in negative issue recurrence reported by businesses using feedback analytics.
Identify emerging customer trends compared to traditional survey methods.
Potential increase in NPS score by actively addressing feedback themes.
You can uncover deep insights beyond just the star rating. Our tools help you understand overall customer sentiment, identify the specific topics people are talking about (like 'customer service' or 'product quality'), and track these trends over time to make smarter business decisions.
Our AI analyzes the language, context, and phrasing used in each review to determine its sentiment. It's trained to understand nuances, allowing it to classify feedback as positive, negative, or neutral, so you can quickly gauge customer satisfaction at a glance.
Yes. Our dashboards visualize your performance over time. You can easily track your average star rating, review volume, and sentiment trends to see if the changes you're making are having a positive impact on customer satisfaction.
Absolutely. Our platform allows you to export your review data and analytics into common formats like CSV or Excel. This enables you to perform deeper analysis or integrate the insights with your existing Business Intelligence (BI) or Customer Relationship Management (CRM) tools.
Stop guessing what your customers think. Gain clear, actionable insights from your reviews and make data-driven decisions for improvement.
Explore Plans with Intelligence Tools